Privacy Policy and Terms of Service

Effective Date: [Jul 27, 2012]

Privacy Policy:

At our Custom Bobblehead Online Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using our website.

1. Information We Collect:
We may collect personal information from you, such as your name, email address, shipping address, and payment details when you place an order or create an account on our website. We may also collect non-personal information, such as your IP address, browser type, and usage statistics through cookies and similar technologies.

2. Use of Information:
We use the information we collect to process your orders, provide customer support, communicate with you about your purchase, and improve our services. We may also use your information to send you promotional materials or newsletters if you have opted to receive them.

3. Security of Information:
We take reasonable measures to protect the security of your personal information. We use industry-standard security technologies and procedures to prevent unauthorized access, use, or disclosure. However, please be aware that no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Third-Party Service Providers:
We may engage trusted third-party service providers to perform certain functions on our behalf, such as payment processing, shipping, and marketing. These providers have access to personal information only as necessary to perform their services and are obligated to maintain the confidentiality and security of the information.

5. Cookies and Similar Technologies:
We may use cookies and similar technologies to enhance your browsing experience, analyze website usage, and personalize content. You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

6. Disclosure of Information:
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. However, we may disclose your information when required by law, in response to a court order or subpoena, or to protect our rights, property, or safety.

7. Links to Third-Party Websites:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those websites before providing any personal information.

Terms of Service:

By using our Custom Bobblehead Online Store, you agree to the following terms:

1. Intellectual Property:
All content on our website, including images, logos, designs, and text, is the intellectual property of our store and protected by copyright and other applicable laws. You may not reproduce, modify, distribute, or display any content without our prior written consent.

2. Product Availability and Pricing:
We strive to ensure that all products listed on our website are available and accurately priced. However, in rare cases, errors may occur. We reserve the right to cancel or modify orders, including pricing, if necessary. In such cases, we will notify you promptly and offer alternatives or a refund.

3. Limitation of Liability:
Our store shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or products, including but not limited to errors, omissions, interruptions, defects, delays, or computer viruses.

4. Governing Law:
These Privacy Policy and Terms of Service are governed by and construed in accordance with the laws of the State of New York. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts in the State of New York.

We reserve the right to modify this Privacy

Refund and Shipment Terms

Refund Policy:

1. Order Modifications and Cancellations:
As our custom bobbleheads are made-to-order and personalized according to your specifications, modifications or cancellations can only be made within 24 hours of placing your order. After this timeframe, production may have already begun, and changes may not be possible. Please contact our customer service team as soon as possible if you need to modify or cancel your order.

2. Quality Assurance:
We take pride in the quality of our custom bobbleheads. Each item undergoes a thorough inspection before shipping to ensure it meets our high standards. However, if you receive a defective or damaged bobblehead, please contact us within 7 days of delivery. We may request supporting evidence, such as clear photos or videos, to evaluate the issue.

3. Refund Eligibility:
Refunds are provided in the following circumstances:
- Defective or damaged product received.
- Order cancellation made within the specified timeframe.
- Failure to deliver the bobblehead within a reasonable time frame, subject to our estimated production and shipping times.

4. Refund Process:
If your refund request is approved, we will initiate a refund to your original payment method within 3 business days. Please note that the refund amount may be subject to deductions for any applicable shipping fees, customization charges, or discounts applied during the purchase.

Shipment Terms:

1. Production and Processing Time:
The production time for custom bobbleheads is typically 4 weeks. This includes the creation, handcrafting, and painting process. After production, we require an additional 2 days for quality inspection and packaging before shipping. Please note that these timelines are estimates, and variations may occur due to factors beyond our control.

2. Shipping Methods and Fees:
We offer various shipping methods to accommodate different delivery preferences. During the checkout process, you can select the shipping option that suits your needs. Shipping fees are calculated based on the destination, weight, and dimensions of the package.

3. Delivery Time:
The estimated delivery time depends on the shipping method selected and the destination. Please note that international shipments may be subject to customs clearance procedures and local postal services, which may impact delivery time. We provide estimated delivery timeframes, but we cannot guarantee exact delivery dates.

4. Tracking Information:
Once your bobblehead is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online. Please note that tracking information may take some time to update after shipping.

5. Customs and Import Duties:
For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and vary depending on the destination country's regulations. Please check with your local customs office for more information on potential fees or restrictions.

Please carefully review and understand our Refund and Shipment Terms before placing your order. If you have any questions or require further assistance, please don't hesitate to contact our customer service team. We are here to ensure your satisfaction with our custom bobblehead products and services.