FAQ
1. How do I order a custom bobblehead?
Ordering a custom bobblehead is easy! Simply browse our website and select the bobblehead style you prefer. Then, follow the step-by-step customization process which includes uploading photos and selecting hair and skin tone, add your custom bobblehead to the cart, proceed to checkout, and complete the order.
2. How long does it take to receive my custom bobblehead?
It takes 5 days to 6 weeks depending on the time frame you choose at the ordering page. This includes the handcrafting, baking and assembling process. After production, shipping time varies depending on your location. You can choose your preferred shipping method during the checkout process for an estimate of delivery time.
3. Can I see a preview of my custom bobblehead before it's shipped?
Yes! We provide a proof of your bobblehead during the production. This allows you to review and approve the design. You can request minor modifications or adjustments at this stage to ensure your complete satisfaction.
4. How tall is my bobblehead?
It’s 7in (18cm) tall for adults, 5.5-6in (14-15.3cm) for teenagers, 4.5-5.5in (11.5-14cm) for kids.
5. What’s the material of my bobblehead?
The bobbleheads are made from high-quality and environmentally friendly polymer clay. It’s soft for sculpting and become tough after baking and finalization. Confirmed by material test, it would not be affected by temperature, humidity or any climate changes, even not deform or fade.
6. Can I order a custom bobblehead of more than one person?
Absolutely! We offer custom bobbleheads that can include multiple people, such as couples, families, or group settings. During the customization process, you can specify the number of people you want in your bobblehead and provide reference photos for each person.
7. What are the reference photos requirements?
To ensure the best possible likeness, we recommend providing clear photos of the person(s) you want us to recreate as bobbleheads. Front-facing photos with good lighting and facial details clearly visible work best. You can upload your photos directly on our website during the customization process.
8. Can I request specific details or accessories for my custom bobblehead?
Yes! We offer various of customization, including hairstyles, outfits, accessories, and props. If you have specific requests, such as a certain hairstyle or a particular accessory, you can provide details in the customization form, and our team will do their best to accommodate your preferences. Please note that, changing clothing for a standard body will be subject to an additional fee of $25 because we can't use the pre-made body and have to make a customized one for your order.
9. Is my personal information kept confidential?
Yes, we take customer privacy seriously. Any personal information provided during the ordering process is kept strictly confidential and used solely for the purpose of fulfilling your order. We do not share or sell customer information to third parties.
10. What if I am not satisfied with my custom bobblehead?
Customer satisfaction is our priority. If, for any reason, you are not completely satisfied with your custom bobblehead, please contact our customer service team. We will work with you to address any concerns and find a suitable solution, which may include modifications or a replacement if necessary.
11. Do you ship internationally?
Yes, we ship our custom bobbleheads worldwide. We offer various shipping options during the checkout process, allowing you to choose the most convenient and cost-effective method for your location.
12. Do you offer bulk or wholesale orders?
Yes, we offer discounts for bulk or wholesale orders. If you are interested in ordering a larger quantity of custom bobbleheads, please fill a form here or contact our customer service team to discuss pricing and options.
13. What if my bobblehead get damaged when I receive it.
It rarely happens, 99.8% of our products are safely delivered to our customers. If it did happen, please send us a photo of the damaged item. Once it's confirmed irreparable, we will make a replacement and send it to you for free.
If you have any other questions or need further assistance, please don't hesitate to contact our customer service team.